JavaScript Required!

We're sorry, this form requires JavaScript to be enabled.

Please enable JavaScript in the browser's settings menu and refresh the page or browse to this form in a browser that supports JavaScript.

your details

if you're complaining on behalf of a business

if you're complaining on behalf of a charity or trust

the claims management company are you complaining about

what's happened so far?

your complaint

declaration

finally, please read this declaration

I would like the Financial Ombudsman Service to look into my complaint.

To the best of my knowledge, everything I have told you is correct.

  • I understand that to help resolve my complaint, you will need to use and keep personal information about me - for example, how to contact me and details about my complaint.

  • I understand that this might include collecting information about me from the business I've complained about and possibly sharing information with other parties - for example, other businesses that may have been involved in my complaint.

  • I understand you have a duty to publish your ombudsmen's final decisions on your website - with consumer's details removed - but that most cases can be resolved before they reach an ombudsman.

what's next?

Please confirm, by ticking the boxes, that you:

upload your support files

Drag and drop your files here (40MB max)

    please click the box below