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Our online complaint form

Your details

How would you like us to contact you?
There will be times when we need to send you documents. When we do, how would you like to receive them?
Have you used our service before? (This is so we can link our records)

If you're complaining on behalf of a business

If you're complaining on behalf of a charity or trust

The business you're complaining about

What's happened so far?

Your complaint

To help us understand your circumstances, please tell us if any of these situations apply to you.

  • I'm at risk of losing my home because of the issues involved in this complaint.
  • I can't live in my home because of the issues involved in this complaint.
  • I need urgent medical treatment that can't go ahead because of this complaint.
  • I'm in severe financial difficulties and can't pay essential bills.
  • I'm involved in court proceedings that involve this complaint.
  • I've got a serious illness which means I need an urgent answer.
  • I'm complaining on behalf of a business which is facing administration or insolvency.
Do any of these situations apply to you?

Upload your support files

Drag and drop your files here (10MB max per file)

    Declaration

    Finally, please read this declaration

    I would like the Financial Ombudsman Service to look into my complaint.

    To the best of my knowledge, everything I have told you is correct.

    • I understand that to help resolve my complaint, you will need to use and keep personal information about me - for example, how to contact me and details about my complaint.

    • I understand that this might include collecting information about me from the business I've complained about and possibly sharing information with other parties - for example, other businesses that may have been involved in my complaint.

    • I understand you have a duty to publish your ombudsmen's final decisions on your website - with consumer's details removed - but that most cases can be resolved before they reach an ombudsman.

    What's next?

    Please confirm, by ticking the boxes, that you:

    Please click the box below