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your details

if you're complaining on behalf of a business

if you're complaining on behalf of a charity or trust

the business you're complaining about

what's happened so far?

your complaint

upload your support files

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    finally, please read this declaration

    I would like the Financial Ombudsman Service to look into my complaint.

    To the best of my knowledge, everything I have told you is correct.

    • I understand that to help resolve my complaint, you will need to use and keep personal information about me - for example, how to contact me and details about my complaint.

    • I understand that this might include collecting information about me from the business I've complained about and possibly sharing information with other parties - for example, other businesses that may have been involved in my complaint.

    • I understand you have a duty to publish your ombudsmen's final decisions on your website - with consumer's details removed - but that most cases can be resolved before they reach an ombudsman.

    what's next?

    Please confirm, by ticking the boxes, that you:

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