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your details

if you're complaining on behalf of a business, charity or trust

if you're complaining on behalf of a business

if you're complaining on behalf of a charity or trust

the business you're complaining about

what's happened so far?

your complaint

packaged bank account

about your packaged bank account

details of the packaged bank account holder(s)

details of co-complainant packaged bank account holder(s)

your packaged bank account and how it was sold

your circumstances when you first had the packaged bank account

about the benefits of the packaged bank account

other insurance policies you had

any other information

upload your support files

Drag and drop your files here (40MB max)

    declaration

    finally, please read this declaration

    I would like the Financial Ombudsman Service to look into my complaint.

    To the best of my knowledge, everything I have told you is correct.

    • I understand that to help resolve my complaint, you will need to use and keep personal information about me - for example, how to contact me and details about my complaint.

    • I understand that this might include collecting information about me from the business I've complained about and possibly sharing information with other parties - for example, other businesses that may have been involved in my complaint.

    • I understand you have a duty to publish your ombudsmen's final decisions on your website - with consumer's details removed - but that most cases can be resolved before they reach an ombudsman.

    what's next?

    Please confirm, by ticking the boxes, that you:

    please click the box below