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Our online complaint form - for complaints about packaged bank accounts

Your details

How would you like us to contact you?
There will be times when we need to send you documents. When we do, how would you like to receive them?
Have you used our service before? (This is so we can link our records)

If you're complaining on behalf of a business

If you're complaining on behalf of a charity or trust

The business you're complaining about

What's happened so far?

Your complaint

Packaged bank account

About your packaged bank account

Details of the packaged bank account holder(s)

Details of co-complainant packaged bank account holder(s)

Your packaged bank account and how it was sold

Your circumstances when you first had the packaged bank account

About the benefits of the packaged bank account

Other insurance policies you had

Any other information

Upload your support files

Drag and drop your files here (40MB max)

    Privacy notice

    Our privacy notice sets out how you can expect us to use your personal information when you use our service.


    Finally, please read this declaration

    I would like the Financial Ombudsman Service to look into my complaint.

    To the best of my knowledge, everything I have told you is correct.

    • I understand that, to help resolve my complaint, you will need to use and keep personal information about me - for example, how to contact me and details about my complaint and sometimes sensitive personal information.

    • I understand that this might include collecting information about me from the business I've complained about and possibly sharing information with other parties - for example, other businesses that may have been involved in my complaint.

    • I understand you have a duty to publish your ombudsmen's final decisions on your website - with consumer's details removed - but that most cases can be resolved before they reach an ombudsman.

    What's next?

    Where you agree to any of the following statements, you can withdraw your consent at any time. Please confirm, by ticking the boxes, that you:

    Please click the box below