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Our online complaint form - for complaints about packaged bank accounts

Please use this form to tell us about your complaint – so we can help resolve it. If you’re not sure about anything, or have difficulties filling in this form, just phone us on 0800 023 4567. Please note all calls with our casework teams are recorded. If you have agreed to make this complaint on behalf of someone else, you will need to ask them to sign and date this form in the declaration section below. If they are unable to do this for any reason, please let us know.

Your details (the person complaining)

How would you like us to contact you?
There will be times when we need to send you documents. When we do, how would you like to receive them?
Have you used our service before? (This is so we can link our records)

If you're complaining on behalf of a business

If you're complaining on behalf of a charity or trust

The business you're complaining about

What's happened so far?

Your complaint

Packaged bank account

About your packaged bank account

Details of the packaged bank account holder(s)

Details of co-complainant packaged bank account holder(s)

Your packaged bank account and how it was sold

Your circumstances when you first had the packaged bank account

About the benefits of the packaged bank account

Other insurance policies you had

Any other information

Upload your support files

Drag and drop your files here (40MB max)

    Privacy notice

    Our privacy notice sets out how you can expect us to use your personal information when you use our service.

    Declaration

    Finally, please agree to this declaration. By signing below, you are agreeing to it.

    "I would like the Financial Ombudsman Service to look into my complaint. I confirm to the best of my knowledge everything I have told you is correct."

    * If you’re complaining on behalf of a business, charity or trust, please provide your job title.

    For complaints involving accounts or policies held jointly, we usually need each person to provide their names above – and we may share details about the complaint with both signatories. Please tell us if there’s any reason this might be a problem for you. If you have agreed to make this complaint on someone else’s behalf, you will need to ask them to sign and date this form in the space above. You will need to add your own details and signature where prompted below.

    Please click the box below